ActiveGearDen

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Questions, corrections, or just want to say something useful — we read everything.

A few things worth knowing before you write:

We don't accept pitches, sponsored content requests, or free product offers — our editorial policy is to buy everything we test. If you're reaching out to offer us a product, the answer is no.

We do want to hear about:

  • Corrections to existing reviews (factual errors, outdated specs)
  • Gear recommendations we should test
  • Technical issues with the site
  • General questions about our reviews or testing process

What happens after you submit

A real person on our editorial team reads every message that comes through this form — there's no auto-responder standing between you and an answer. Corrections to published reviews get the fastest turnaround, usually within a few business days, since those directly affect what readers see. Gear recommendations get logged and considered for future testing cycles, though we can't promise every suggestion makes it into a guide.

If you're flagging a factual error, it helps to include the exact page, the specific claim you're questioning, and a source if you have one. That's usually enough for us to verify and update the review without back-and-forth.


Response times by inquiry type

We're a small editorial team, so response times vary by how time-sensitive the message is. Roughly:

  • Factual corrections: A few business days. These get priority because they affect what readers see on a live page.
  • Site or link issues: A few business days, sometimes faster if the issue is affecting a lot of readers.
  • Gear recommendations:We read every one, but we don't respond individually unless we have a follow-up question. Recommendations get logged and weighed against our existing testing queue.
  • General questions: Usually within a week, depending on volume.

What we can't help with

We're not able to process warranty claims, returns, or order issues — those go through the retailer or manufacturer you purchased from, not through us. We also don't offer personalized one-on-one gear consulting outside of what's already published in our reviews and buying guides. If your question is answerable from a review we've already written, we'll usually just point you to it.


Press and partnership inquiries

If you're a brand or agency reaching out about product seeding, sponsored placement, or paid reviews, please read the note above again — the answer is still no. It's not personal; it's the whole reason readers can trust anything on this site. We're happy to hear from journalists working on stories about outdoor gear or testing methodology, and from readers who found a factual issue in something we published.